Do You Train Your Cleaning Employees On How To Provide Good Customer Service?

Do you pride yourself on excellent customer service in your cleaning business? How does it make you feel when you have an unhappy customer who is telling others how displeased they are with your service?

We all know that one unhappy customer can tell just a few people how displeased they are with a vendor and suddenly the word is spreading like wildfire. And when you add social networking sites like Twitter and Facebook into the mix, their dissatisfaction can be multiplied tenfold as they rant about their experience. And unfortunately, only their side of the story is being heard.

Most loyal customers will forgive a mistake if you work quickly to make it right. But if you repeat the mistake or don't respond with urgency, they'll just as quickly take their business elsewhere. Since the cost of gaining a new customer is about ten times the cost of retaining an existing customer, it's more important than ever to keep your customers loyal to you. One way to do that is to make sure all your employees are: 1) trained on cleaning procedures, and 2) trained on your expectations for providing good customer service.

You and your employees need to keep in mind that the customer sees each of you as "ABC Cleaning Company". For them, there is no distinction between owner and employee, and they don't care who solves the problem as long as it's taken care of right away and to their satisfaction. So sending the customer from person to person because "it's not my responsibility" is not acceptable.

Emphasize the type of behavior that keeps your customers loyal, always stressing a smiling, positive attitude. In general, most customers want a staff that is knowledgeable and helpful. This means your employees must not only know cleaning procedures, but they must also know services offered, and your company policies too.Customers also want a cleaning service that is convenient, flexible, and gives help when they need it.

When you train your employees on your customer service expectations, you may soon find loyal customers who tell all their friends about the GREAT customer service you provide. Once you've achieved this milestone, you'll be well on your way to a growing, successful cleaning business!

Welcome to cleaning service

The purpose of this blog is to share cleaning success stories, and to discuss how you can start and/or grow a successful cleaning business. Why? Because success stories offer encouragement and inspiration to those struggling to start or grow their cleaning business. We can also learn by reading how our peers became successful in their business.

Perhaps you were recently awarded the bid on a new building. Or maybe you finally got past that tough gatekeeper and finally got an appointment to meet with the decision maker.  Or perhaps you just passed a milestone in your business. Whatever it is, we want to hear about it!

Feel free to share your name, or ask us to post the information annonymously. So how do you send us your success stories? Just send an email to adikat.busari@gmail.com and we'll post it to the blog.

The Business Coach For Your Residential Cleaning Service!

I help businesses stop the bleeding and start the healing!  I've helped owners eliminate out of control employee turnover, create staff training programs, dramatically improve net profitability, and implement pricing and bidding systems.  Some business owners have seen a 20 to 50% or more increase in profits during our first 90 days of coaching.  Growing and succeeding in the residential cleaning industry has it's rewards.  High profits, time for family, pride of ownership are just a few.  I'll help you achieve your goals and experience the joys of successful entrepreneurialism!

Is this you? Time: There's never enough time to do all the things you need to do to keep your business on track and growing. Talent: You know your business, but new and unfamiliar demands arise daily, and they keep you from what you do best. Focus: You are distracted by all of the demands on your and lose your sense of priorities. Connection: You feel isolated. You don't have others with whom you can share your ideas and enthusiasms or who will provide constructive feedback. Expertise:  You know there are gaps in your knowledge, areas of limitation that keep you from getting to the next level.  You know you've plateaued and you don't know how to push past that ceiling.      How I Can Help You: Objectivity: Often you are too close to the business to see it as others do. A Business Coach brings an objective view to your business.  A Maid Service Business Coach knows your unique problems inside and out.   Accountability: Research has shown that reporting on progress, significantly increases chance of your achieving goals.  Working with someone who is exactly where you want to be is an advantage few coaches offer.    Personalized Perspective: Your business is as unique as your personality. Business success does not come in a one-size-fits-all package. Neither should your business strategy and action plans.  The maid service industry is unique with it's own set of challenges.  Generic coaching can be useful but industry-specific coaching from a proven source is a rare commodity in any coaching environment.   Thinking Partner: A Business Coach helps you think through ideas, challenges, concerns and opportunities...your own sounding board.  But a Maid Service Business Coach has been there, tried that, and knows what really works. Technical Training - There's no place else, where you can you get the type of industry-specific, technical training my coaching will provide!  From pricing jobs, to how to pay employees, to what your net profit percentages could be.  My private coaching is maid service specific and designed to provide you with the answers you can't get anywhere else!