Do You Train Your Cleaning Employees On How To Provide Good Customer Service?

Do you pride yourself on excellent customer service in your cleaning business? How does it make you feel when you have an unhappy customer who is telling others how displeased they are with your service?

We all know that one unhappy customer can tell just a few people how displeased they are with a vendor and suddenly the word is spreading like wildfire. And when you add social networking sites like Twitter and Facebook into the mix, their dissatisfaction can be multiplied tenfold as they rant about their experience. And unfortunately, only their side of the story is being heard.

Most loyal customers will forgive a mistake if you work quickly to make it right. But if you repeat the mistake or don't respond with urgency, they'll just as quickly take their business elsewhere. Since the cost of gaining a new customer is about ten times the cost of retaining an existing customer, it's more important than ever to keep your customers loyal to you. One way to do that is to make sure all your employees are: 1) trained on cleaning procedures, and 2) trained on your expectations for providing good customer service.

You and your employees need to keep in mind that the customer sees each of you as "ABC Cleaning Company". For them, there is no distinction between owner and employee, and they don't care who solves the problem as long as it's taken care of right away and to their satisfaction. So sending the customer from person to person because "it's not my responsibility" is not acceptable.

Emphasize the type of behavior that keeps your customers loyal, always stressing a smiling, positive attitude. In general, most customers want a staff that is knowledgeable and helpful. This means your employees must not only know cleaning procedures, but they must also know services offered, and your company policies too.Customers also want a cleaning service that is convenient, flexible, and gives help when they need it.

When you train your employees on your customer service expectations, you may soon find loyal customers who tell all their friends about the GREAT customer service you provide. Once you've achieved this milestone, you'll be well on your way to a growing, successful cleaning business!

Welcome to cleaning service

The purpose of this blog is to share cleaning success stories, and to discuss how you can start and/or grow a successful cleaning business. Why? Because success stories offer encouragement and inspiration to those struggling to start or grow their cleaning business. We can also learn by reading how our peers became successful in their business.

Perhaps you were recently awarded the bid on a new building. Or maybe you finally got past that tough gatekeeper and finally got an appointment to meet with the decision maker.  Or perhaps you just passed a milestone in your business. Whatever it is, we want to hear about it!

Feel free to share your name, or ask us to post the information annonymously. So how do you send us your success stories? Just send an email to adikat.busari@gmail.com and we'll post it to the blog.

The Business Coach For Your Residential Cleaning Service!

I help businesses stop the bleeding and start the healing!  I've helped owners eliminate out of control employee turnover, create staff training programs, dramatically improve net profitability, and implement pricing and bidding systems.  Some business owners have seen a 20 to 50% or more increase in profits during our first 90 days of coaching.  Growing and succeeding in the residential cleaning industry has it's rewards.  High profits, time for family, pride of ownership are just a few.  I'll help you achieve your goals and experience the joys of successful entrepreneurialism!

Is this you? Time: There's never enough time to do all the things you need to do to keep your business on track and growing. Talent: You know your business, but new and unfamiliar demands arise daily, and they keep you from what you do best. Focus: You are distracted by all of the demands on your and lose your sense of priorities. Connection: You feel isolated. You don't have others with whom you can share your ideas and enthusiasms or who will provide constructive feedback. Expertise:  You know there are gaps in your knowledge, areas of limitation that keep you from getting to the next level.  You know you've plateaued and you don't know how to push past that ceiling.      How I Can Help You: Objectivity: Often you are too close to the business to see it as others do. A Business Coach brings an objective view to your business.  A Maid Service Business Coach knows your unique problems inside and out.   Accountability: Research has shown that reporting on progress, significantly increases chance of your achieving goals.  Working with someone who is exactly where you want to be is an advantage few coaches offer.    Personalized Perspective: Your business is as unique as your personality. Business success does not come in a one-size-fits-all package. Neither should your business strategy and action plans.  The maid service industry is unique with it's own set of challenges.  Generic coaching can be useful but industry-specific coaching from a proven source is a rare commodity in any coaching environment.   Thinking Partner: A Business Coach helps you think through ideas, challenges, concerns and opportunities...your own sounding board.  But a Maid Service Business Coach has been there, tried that, and knows what really works. Technical Training - There's no place else, where you can you get the type of industry-specific, technical training my coaching will provide!  From pricing jobs, to how to pay employees, to what your net profit percentages could be.  My private coaching is maid service specific and designed to provide you with the answers you can't get anywhere else!

Cleaning services

Dikabstar cleaning services  is a leading provider in building maintenance, office cleaning, condominium cleaning and restaurant cleaning with an outstanding reputation for quality and integrity throughout
We provide high quality commercial cleaning  in Lagos,Nigeria. Our cleaning services include: office cleaning services and building maintenance for businesses of all sizes.clean Image Contractors also cleans restaurants, bars, night clubs,condominiums, gyms, schools, theaters, banks, medical and dental offices just to mention a few. We can basically clean anything you can throw at us.
Services to Fit Your Budget
Dikastar cleaning services can customize a cleaning service program to suit your individual needs and your budget. Whether you require daily, weekly, or monthly janitorial service, let Dikastar cleaning services give your business vip treatment at affordable rates.
Long Term Contract
 Dikastar cleaning services enjoy the flexibility of a month to month  or 1 to 2 years service agreement. We are committed to establishing a long term relationship, not a long term contract!
Complete Satisfaction
We are not satisfied with our services unless you are! To guarantee the highest quality of office cleaning services, all our employees are trained in a broad range of cleaning services to meet the needs of specific types of Businesses. We constantly monitor our work to insure our cleaning services meet your personal standards. Should there be any discrepancies, it will be handled immediately.
Additional benefits for your peace of mind
Dikastar cleaning services is licensed and fully insured. To assist you in the event of an emergency, we can be reached via telephone 24-hours-a-day at 0807-305-3593

We can give you  a better service contact us on 08073053593

DIKABSTAR INTEGRATED SERVICES

ABOUT US:


Dikabstar Integrated Services Limited (DIS) is a full service professional cleaning and general merchandise company with experienced and motivated staff committed to quality service delivery.

At DIS, we believe strongly in good maintenance culture and aesthetics, therefore, we strive to keep abreast with best practices in maintenance services with a strong bias for cleaning and beautification.

We are a cleaning company. We do this with an understanding that the height of our job is to have you fulfilled. Through our CLEAN edge, we leave your work clean, fresh and renewed, knowing that our effort on your inanimate objects could drive your passion to a state of ecstasy.

As a commercial enterprise, we must be profitable to survive. We do not however believe that profit must be at any cost.

Our values set how we aim to undertake business in the interest of our employers and customers. Each value is underpinned on the fundamental principle to maintain and project customer interest and confidentiality. Knowing that every principle needs power to work, our power derives from your patronage. Our first and foremost in business is to serve you.

Presently we have 50 cleaners and 10 supervisors for workmanship at DIS and at the same time we have a bond house where we can get as well as 100 employees as need may arise.

DIS as professional cleaning company is presently in contract with all the Muri International Companies all over Lagos . Which includes Muri international television and Star Fm at Alausa , Muri international Head Office at Omole phase 1 and some Services flats at Etim Miyang crescent at Vitoria island












OUR SERVICES:


We provide general cleaning services and engage in beautification projects designed with a view to fulfil client’s specific needs. At present, we render services to the following categories of clients:

· Offices :
· Residential premises:
· Shopping Malls :
· Complexes:
· Estate cleaners:
· Banks:
· Industrial cleaning


OUR VISION:

To always exceeds customer expectation with a clean, Fresh, And Sparkling and renewed Environment.


COMPANY VALUES

Our values are D.E.F.T

Detailed .Excellence .Fidelity .Tenacity


DETAILED:

We take a holistic approach to our service and are detailed even to the seemingly minutest of actions, We believe every step and approach is as important as our vision to always have it sparklingly clean .For us, cleaning is a continuity, not a destination hence our allegiance to details.

EXCELLENCE:

This is our culture. Our hold on excellence is not a function of what we do, it is who we are. It is reflected in all of our actions words and inactions.
We constantly look out for ways and opportunities to improve on the quality of our services, whether as individuals or as a team.
We work until we surpass the expectations of our clients, even looking for ways to raise their expectations per time.
FIDELITY:

We approach every aspect of our work with the highest standards of fidelity and integrity. We have the right people on board our team, people we know work with the top most levels of honesty.
We are quick to admit our mistakes, so that our customers are proved right all of the time. Our business is that of loyalty to our customers.

TENACITY:

We are tenacious in our resolve to adding value and solving problems, while being flexible in our means. We believe that our job does not end but is a continuous journey towards perfection, holding on to our values driven by our D.E.F.T approach to customer’s satisfaction and service delivery.


OUR UNIQUE EDGE:

Our renowned edge is to keep it Clean and Leave it Elevated Above Neatness .It is a CLEAN edge that takes us beyond the extra-mile by always surpassing your expectation even at a bank friendly budget.


OUR CHARGES:

In our quest to serve you and serve you excellently well, we are also aware of the need to make sure our service does not cost you beyond a manageable budget.
Irrespective of how much, we try to always offer our services at competitive prices, our service delivery will always be exquisite and of the top-most class. We can not compromise on excellence.
At DIKABSTAR, excellence is our nature, having you fulfilled our business and both are independent of our charges.


Our charges in detail:

Please find below our quoted fees for cleaning services





Fee Quotation

Non refundable retainer ship fee:

Daily Cleaning Services

Cost per Cleaner - N20, 000
Supervisor - N30, 000
Miscellaneous - N25, 000


Charges are subject to specific needs and services rendered.






CONTACT US:

We are looking forward to your patronage.

Head Office

264 Etim Inyang off Muri Okunola , Victoria Island, Lagos Nigeria.

Tel: (234) 8073053593

Email:dikabstar@yahoo.com

We are available and will be glad to discuss further and look forward to your favorable consideration.